Frequently Asked Questions

1. Do you have a physical store?

A limited range of our products is available online, via our webstore, and we have a selected assortment at our stockists (Singapore and Overseas).
Click here to view our stockist information.

Alternatively, if you have seen something online that is not listed on our webstore, or found at our stockists - even, simply, if you just want to browse our past and present collections all under one roof – please feel free to write in to us at contact@stolenstolen.com for a private Atelier session or direct sales.

 

2. What sort of payment method do you offer?

We accept payment with Visa, Mastercard and AMEX cards via Paypal.

 

3. What currency is your pricing in?

All prices stated on the website are in Singapore Dollars (SGD), unless otherwise stated.

 

4. What sort of shipping do you offer?

All domestic orders (Singapore) are dispatched via courier service to ensure a safe and quick delivery to our customers.

All international orders (Worldwide) are dispatched via registered mail with tracking at Singpost.  

If you require a quicker shipping option* (Speedpost EMS, FedEx, UPS etc.), please contact us at contact@stolenstolen.com before placing your order to notify us for a shipping quotation.

*Additional charges are applicable.

For more information, please click here.

 

5. What does flat rate postage mean?

Flat rate postage means that regardless of the quantity and size of your order, you will only have to pay for a single postage charge for each order transaction. With flat rate postage, the delivery fee is not chargeable by quantity or weight.

 

6. I made a few order transactions consecutively. Can I combine the postage charges and get a refund for the excess?

We do not refund postage charges for consecutive orders. The flat rate postage charge is chargeable for every transaction.

To avoid being charged extra, please ensure that your order is accurate before proceeding to payment. We do not refund postage charges for multiple orders, but at your request, we can combine the orders in a single package.

 

7. Do you offer the option of self-collection for online orders?

We offer the option of self-collection at our Atelier for domestic orders only. If you would like to self-collect, please contact us directly via email. Upon acknowledgement, we will advise on your order and the self-collection process.

 

8. Do you allow for returns and exchanges?

We allow size and product exchanges for full-priced and sale products only – subject to stock availability; strictly no returns or refunds. All exchanges must be original, brand new condition – unworn, unwashed and unaltered.

Please contact us at contact@stolenstolen.com to notify us of the exchange before mailing it out. Upon confirmation by us, please send the return in via registered postage only. All postage fees incurred from the exchange will be borne by the customer.

For more information, please click here.

 

9. Can I edit or cancel my order?

We allow order changes only - subject to stock availability; strictly no cancellation. Sale purchases are final at point of delivery.

Please drop us an email if you wish to edit your order as soon as possible. Once the order has been dispatched, we are unable to process any order changes.

 

10. How can I care for the garments?

Our garments are best dry-cleaned or hand-washed. For laundry through the machine, please put them separately in a laundry bag for better protection.

 

11. I have an enquiry/feedback - where can I contact you directly at?

All enquiries and feedback can be directed to us via email at contact@stolenstolen.com.