icon-account icon-glass
Free delivery within Singapore for 2 or more Items

Frequently Asked Questions

1. Do you have a physical store?

No, however, a limited range of our products are available online via our webstore. Selected ranges are also available at our Singapore and overseas stockists.

Alternatively, if you have seen something online that is not listed on our webstore, or unavailable at our stockists , or if you just want to browse our past and present collections all in one place – feel free to write to us at customerservice@stolenstolen.com for a private Atelier session.

 

2. What sort of payment method do you offer?

We accept payment with Visa, Mastercard and AMEX cards via Paypal.

**For Singapore only:

In addition to the above, online bank transfers are also accepted. Please email customerservice@stolenstolen.com.

Cash payment is only possible during Atelier sessions.

 

3. What currency is your pricing in?

Unless otherwise stated, all prices are in SGD / USD.

 

4. What shipping options are available?

All domestic and international orders are dispatched via Singpost with tracking.

If you would prefer an alternative shipping option* (Speedpost EMS, FedEx, UPS etc.), please contact us at customerservice@stolenstolen.com before placing your order to request a shipping quotation.

*Additional charges are applicable.

For more information, please click here.

 

5. What does flat rate postage mean?

With flat rate postage, you will only pay a single postage charge for each transaction, regardless of the package size and weight.

 

6. I made a few consecutive transactions. Can I combine the postage charges and get a refund for the excess?

We do not refund postage charges for consecutive orders. The flat rate postage charge is determined by the total number of transactions.

To avoid extra charges, please ensure that your order is accurate before proceeding to payment.

 

7. Do you offer self-collection for online orders?

We offer self-collection from our Atelier for domestic (Singapore) orders only. If you would like to self-collect, please contact us via email at customerservice@stolenstolen.com and we will get back to you.

 

8. What is your return and/or exchange policy?

We allow size and product exchanges for full-priced products only, subject to stock availability; strictly no returns or refunds. All exchanges must be in original, brand new condition – unworn, unwashed and unaltered. Please contact us at customerservice@stolenstolen.com to notify us of the exchange before mailing it out. Upon confirmation, please return the garment(s) via registered post only. All postage fees incurred will be borne by the customer.

For more information, please click here.

 

9. How do I use my promo codes?

You can use them by entering them at the checkout. Please note that promo codes are only applicable to full-priced products and cannot be used on sale items.

 

10. Can I change or cancel my order?

We allow order changes only on non-sale items - subject to stock availability; strictly no cancellations.

Once the order has been dispatched, we are unable to process any changes. So please email us as soon as possible if you wish to change your order.

 

11. How should I care for my Stolen garments?

Our garments are best dry-cleaned or hand-washed in cold water. For machine washing, use only cold water and if possible place the garment(s) in a laundry bag for protection. Do not tumble dry.

 

12. I have an enquiry/feedback - how should I contact you?

All enquiries and feedback can be directed to us via email at contact@stolenstolen.com.